Returns, Claims & Refund Policy
This policy explains how Sachdeva Engineers handles product claims, approved returns, replacements, credit notes and refunds for domestic and international orders. It is designed primarily for professional B2B transactions involving diesel-engine components and related products.
Last updated: 8 August 2026Sachdeva Engineers ("SACH", "we", "us" or "our") supplies industrial and aftermarket engine components to domestic and international customers. Many transactions involve technical compatibility, quantity-based pricing, export packing, specific production batches and commercial shipping arrangements.
For that reason, returns are not handled as an automatic consumer-style money-back programme. Claims are reviewed according to the reason for the claim, technical evidence, condition of the goods, agreed specification, order terms and circumstances of delivery.
This Policy forms part of our commercial terms unless different written terms have been expressly agreed for a particular order.
Notify us as soon as a shortage, damage, incorrect supply or suspected manufacturing issue is identified.
Products should not be shipped back until SACH has provided written return instructions or authorization.
Engine details, photographs, measurements and related evidence may be required to determine the cause.
Scope of This Policy
This Policy applies to products supplied by Sachdeva Engineers unless separate written return, warranty or quality terms have been agreed for the applicable quotation, proforma invoice, purchase order, contract or shipment.
Most SACH transactions are intended for professional purchasers such as importers, distributors, wholesalers, workshops, engine rebuilders, equipment businesses and other commercial buyers.
Where a signed contract, accepted quotation, purchase order, letter of credit or other written agreement contains specific claim or return conditions, those agreed conditions will be considered together with this Policy.
Inspection of Goods on Receipt
Buyers should inspect shipments promptly after receipt and before substantial use, installation, modification, resale or redistribution where reasonably practicable.
The initial inspection should include, as applicable:
- outer cartons, pallets and protective packaging;
- number of cartons, packages or units received;
- visible transportation damage;
- product reference and description;
- quantities supplied;
- visible component condition;
- obvious differences from the confirmed product or approved sample.
If damage, shortage or tampering is visible when the shipment arrives, preserve the packaging, labels, delivery documentation and photographs. This information may be important when a carrier, forwarder or insurer is involved.
Reporting a Product Claim
A buyer should notify SACH promptly after discovering a suspected shortage, incorrect supply, manufacturing defect or other claim. For visible issues detectable on receipt, we recommend notifying us within 7 calendar days of delivery wherever reasonably possible.
A defect that could not reasonably have been discovered during initial receipt inspection should be reported promptly after discovery, together with sufficient technical evidence for investigation.
It is intended to facilitate timely investigation of visible delivery and supply issues. Latent or functional claims will be considered according to their nature, evidence, product use and applicable agreed or mandatory rights.
Information Required for a Claim
To investigate efficiently, please provide as much relevant information as possible.
- invoice or order reference;
- product name and SACH/reference number;
- quantity supplied and quantity affected;
- engine model and application, where relevant;
- original/OEM reference where available;
- clear photographs of the affected product;
- photographs or video showing the alleged issue during use or installation where relevant;
- critical measurements, where dimensional;
- batch, label or packaging information;
- description of how and when the issue occurred;
- installation and operating information where the claim concerns functional performance.
Send the order reference and description of the issue.
Submit photographs, videos, dimensions or other requested information.
We review supply records and the available technical evidence.
An appropriate commercial or technical remedy is proposed if the claim is accepted.
How Claims Are Assessed
Submission of a claim does not automatically establish that a product is defective. The available evidence may need to distinguish between different causes.
A defect attributable to manufacturing, machining, assembly or supplied product condition.
A product or quantity supplied differently from the confirmed order.
Damage arising during transport, handling or delivery after dispatch.
A mismatch involving engine version, application, reference or specification.
Damage or failure arising from improper installation, adjustment, lubrication, operation or associated components.
Deterioration caused by normal service, corrosion, contamination, overheating or another external operating condition.
We may request additional photographs, measurements, videos, installation information or a physical sample before reaching a conclusion.
Authorized Product Returns
Products must not be returned without prior written authorization from Sachdeva Engineers.
If physical inspection is necessary, SACH will provide instructions regarding the products to be returned, quantity, destination, packaging, documents and shipping arrangement.
- Returned products should be adequately protected against additional damage.
- The return should include sufficient identification to match the goods to the claim.
- Unless otherwise instructed, unrelated goods should not be included in the return shipment.
- Import/export documentation for an international return must be coordinated before shipment.
Do not dispatch an international return without written instructions. Uncoordinated shipments can create customs duties, import charges, clearance delays or rejection by the carrier.
Replacement, Credit Note, Rework or Refund
Where a claim is accepted, the appropriate remedy will depend on the nature of the issue, quantity affected, commercial circumstances and applicable legal or agreed obligations.
| Possible Remedy | Typical Use | Notes |
|---|---|---|
| Replacement | Accepted defective or incorrectly supplied goods. | May be shipped separately or included with a subsequent commercial shipment where agreed. |
| Credit Note | Accepted commercial claim where replacement is not the preferred solution. | May be adjusted against existing or future commercial balances where agreed. |
| Repair / Rework | Where technically practical and mutually agreed. | The method and responsibility must be approved before work begins. |
| Refund | Accepted cases where another remedy is not appropriate. | Subject to payment records, applicable deductions permitted by law and agreed settlement terms. |
No refund should be assumed until the claim has been reviewed and the settlement confirmed in writing.
Transit Damage, Missing Packages & Quantity Shortage
Responsibility for loss or damage during transport depends on the agreed delivery terms, shipment arrangements, transfer of risk and the party responsible for arranging transport.
If a shipment arrives visibly damaged or incomplete:
- photograph the shipment before unpacking;
- photograph damaged cartons, pallets and labels;
- record missing packages or visible damage;
- make appropriate remarks on the carrier's delivery documentation where possible;
- preserve the packaging;
- notify SACH promptly.
Depending on the agreed Incoterm and logistics arrangement, the carrier, freight forwarder, insurer or buyer may need to initiate or support the transport claim.
Product Compatibility & Installation
Engine components that appear visually similar may differ according to engine model, version, production revision, dimensions, mounting pattern, bore, shaft size, thread, casting number or application.
Buyers are therefore expected to provide accurate identification information when compatibility is not already established.
- complete engine model;
- original reference number;
- casting or stamped number;
- clear photographs;
- critical dimensions where required.
Claims resulting solely from incorrect product selection based on incomplete or inaccurate buyer information may not qualify as a manufacturing-defect claim.
Products should be installed by appropriately competent personnel using suitable procedures, associated parts, lubrication, adjustment and operating conditions.
Custom, Special-Production & Buyer-Approved Goods
Certain orders may be manufactured specifically against a drawing, physical sample, special dimension, buyer specification, private-label requirement, customized packaging or other non-standard instruction.
Such goods are generally not returnable merely because they are no longer required, ordered in excess, or cannot be resold by the buyer.
This does not prevent a legitimate claim regarding a verified manufacturing defect, incorrect supply or failure to meet the expressly agreed specification.
Return Freight, Duties & Incoterms
Freight responsibility for a claim or return is determined by the cause of the issue, the agreed commercial terms, the applicable Incoterm and the written resolution of the claim.
A buyer should not assume that SACH will reimburse return freight, customs duty, storage, brokerage, demurrage, installation labour or other consequential costs unless this has been expressly approved or is otherwise required under applicable law or contractual terms.
International return freight can create new customs and tax obligations. Return routing, invoice description, customs value and consignee instructions should therefore be agreed before dispatch.
Situations Normally Excluded from Voluntary Returns
Subject always to applicable mandatory rights and any written warranty or contractual obligation, SACH may decline a voluntary return or commercial claim where the issue arises from circumstances such as:
- change of mind or excess stock;
- goods no longer commercially required;
- incorrect buyer-provided engine or reference data;
- installation in an incompatible or modified application;
- misuse, improper fitting, adjustment or maintenance;
- operation outside suitable service conditions;
- normal wear and tear;
- corrosion, contamination or storage damage occurring after delivery;
- unauthorized modification, machining, repair or alteration;
- damage occurring after risk has transferred where that damage is not attributable to SACH;
- inability to inspect or establish the cause because relevant evidence has been destroyed or unavailable.
Mandatory Legal & Contractual Rights
Nothing in this Policy is intended to exclude, restrict or waive a statutory, product-liability, contractual or other legal right that cannot lawfully be excluded or limited.
The rights and remedies available in a particular transaction can depend on factors including the identity and status of the purchaser, place of supply, destination, governing law, agreed contractual terms and nature of the goods.
Where an applicable mandatory law provides a purchaser with rights that are more favourable than this Policy, those mandatory rights will apply to the extent required by law.
This document is primarily intended to describe SACH's commercial claims procedure for professional and business purchasers. It should not be interpreted as determining whether a particular purchaser qualifies for statutory consumer protection in a specific jurisdiction.
How to Submit a Claim
Please send claim information to Sachdeva Engineers with your order reference and supporting evidence. For technical issues, photographs, video and measurements are strongly recommended.
Sachdeva Engineers (SACH INDIA)
New Delhi – 110088
India
This Policy may be revised from time to time to reflect changes in our products, commercial procedures, logistics arrangements or applicable requirements. For an important order, the buyer should review the quotation, proforma invoice, purchase order and any specifically agreed warranty or quality terms together with this Policy.